We accept returns for exchange or refund 14 calendar days after delivery of the product. For returns, please contact us for a return authorization number. At our sole discretion after 14 calendar days, we will offer either an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way, including packaging.
• within 14 calendar days of the delivery date (after 14 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 14 days if you intend to return ANY item sent from our store . Returns AFTER 14 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Sandlapper Controls ships most items UPS Ground. We also ship via USPS for small new old stock warehouse items. Please note that the product weight listed is the approzimate shipping weight. Products ship from either our warehouse or directly from the manufacturer. Combined shipping may be available depending on the item size and the warehouse it is shipping from. Contact us for more information. New Old Stock and Used items normally ship within 3 business days. Business days are considered Monday-Friday (excluding holidays). New products will ship depending on the factory lead time, this can vary anywhere from 2 days-2 weeks. Please contact us if you need to know a products exact lead time.